Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days to arrive.
Do you offer international shipping?
Currently, Andor Willow ships to the continental United States, Canada, and the United Kingdom. We are working on expanding our global reach soon.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your products sustainably sourced?
Yes, we prioritize eco-friendly materials and ethical manufacturing. Our willow products are harvested from renewable sources, and we use recycled packaging whenever possible.
How can I track the status of my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.