Returns & Exchanges

At Andor Willow, we want you to love every piece in your home, which is why we offer a 30-day return window for items in their original, unused condition. If your selection isn't the perfect fit for your space, our streamlined process ensures a quick and easy resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your parcel.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.